Shipping policy

Shipping Policy: Worldwide Shipping

 Processing Time: Your order will be carefully packed and prepared for shipping within 1-2 business days.

 Shipping Time: Due to global shipping logistics and customs processing, your package may take approximately 3-5 business days to reach its destination.

Explanation for Processing Time (1-2 Days):

 At Stanley, we are committed to delivering the best quality products to our customers. Each order is meticulously processed, checked, and packaged to ensure that it meets our high-quality standards. Our dedicated team takes 1-2 business days to make sure that your order is handled with the utmost care and attention to detail, guaranteeing that you receive exactly what you've ordered in perfect condition.

Explanation for Shipping Time (3-5 Days):

 The shipping time of 3-5 business days takes into consideration the various stages of the global shipping process. This includes customs clearance, international transportation, and local delivery. While we make every effort to expedite this process, factors such as customs inspections and local delivery schedules can influence the final delivery timeline. We appreciate your patience as we work hard to ensure your package arrives safely and efficiently.

NOTE

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

You can contact us via email at ：support@olukai.com